Shipping policy

Processing and production time

As every item is produced on demand, orders require a production time before they are dispatched, in addition to the carrier’s delivery time. The estimated production and delivery time is shown on the product page and/or at checkout. We aim to dispatch as quickly as possible and, for consumers, to deliver no later than 30 days after the contract is concluded unless a longer period is clearly stated for a particular product.

Shipping destinations and costs

We ship to the destinations listed at checkout. Delivery costs depend on the destination and the chosen shipping method and are shown separately before you confirm and pay for your order. The applicable cost is added to the product price.

Customs and import charges

For deliveries outside the European Union, the destination country may impose import duties, taxes or customs-clearance fees. These charges are payable by the recipient and are not included in our prices or shipping costs.

Delivery, risk and delays

Risk of loss or damage passes to a consumer when the consumer (or a person nominated by the consumer, other than the carrier) takes physical possession of the goods. If delivery is delayed beyond the stated time, or an agreed delivery date is essential and is missed, please contact us at prints@support.titaan.eu; consumer rights regarding late delivery under the Law of Obligations Act apply. If an item is lost in transit or arrives damaged, contact us and we will arrange a replacement or refund in line with the Return & Refund Policy.

Incorrect address

Please check your delivery address carefully at checkout. We cannot be responsible for non-delivery caused by an incorrect or incomplete address provided by the customer; re-shipping may incur additional cost.